Free Shipping Policy

Most orders OVER $100.00 will receive free shipping within the Continental U.S. only
(This does not include Alaska, and Hawaii).
For orders UNDER $100.00 a Flat Fee of $10.95 will be added during checkout.

(For Alaska, and Hawaii a Flat Fee of $35.00 will be added to all orders during checkout)

Please Note-Cut Off For Expedited Shipping Is 12:00 PM PST.

Standard Overnight Shipping is available for $45.00 (Product is received by 3:00 PM the next day)

Second Day is available for $25.00

FOR YOUR PROTECTION READ CAREFULLY KindCare Medical "IS NOT" responsible for shipping damage. Merchandise is inspected prior to packing. All claims for shipping damages must be made by you against the carrier.
The carrier accepted this merchandise “in good condition” and is responsible for safe delivery.
Before signing the shipping bill, inspect the shipment carefully for damage or missing pieces.

APPARENT LOSS OR DAMAGE Should visual inspection show loss or damage, this MUST be noted on the shipping bill and signed by the carrier’s agent. Failure to do so may result in the carrier refusing to honor the claim. Please contact the carrier to obtain the paperwork necessary to file a claim.

CONCEALED LOSS OR DAMAGE If damage is discovered after delivery is made, a concealed damage claim must be entered with the freight carrier. When this occurs, make a written request to the carrier for inspection. A request for inspection must be made within 15 days of delivery. The carrier will provide the necessary paperwork for filing a concealed damage or loss claim, as such damage or loss is the carrier’s responsibility.

KindCare Medical DOES NOT Ship Any Product Outside of the Continental United States.

KindCare Medical DOES NOT Not Ship To Any PO Box (Including APO and AEO) Addresses.

Orders are shipped Monday-Friday only. Orders placed on Saturday will ship on Monday.

Note: A business day is considered Monday through Friday, not including holidays.

If you have additional questions concerning our shipping policy contact Customer Service at 1-800-348-9006.